FAQ

Q: How are you affiliated with the Social Security Administration (SSA)?

A: We are in NO WAY affiliated with the SSA. This is not a government service. We are a private, 3rd-party service that helps Americans apply for their new/replacement Social Security cards. The process is very complex and our experts know exactly what to do so you don’t have to worry about it.

Q: Why do you charge a fee? I thought this was free?

A:  The SSA will process your Social Security card application for free. However, you are on your own with the entire process. That means you must obtain the form, fill it in properly, and submit the right documents along with it. Then you must send it to the proper office. To complicate matters, the documents you are required to send vary depending on your situation, and if you don’t have a passport or driver’s license, it becomes even more complex. The process is so complex that many Americans make minor mistakes that result in their application being denied. Our service facilitates the entire process, helps you avoid common mistakes, and gives you step-by-step instructions along with a documentation guide to make everything extremely convenient and simple so you give yourself the best chance of being granted a new card.

Q: I only have copies of my documents. Should I send them in?

A: No. Absolutely not. The government must confirm your identity. And in order to protect against fraud and identity theft, your documents must all be in original form. Oftentimes, the photo will have to be relatively recent and your information clearly displayed. This is for your own protection.

Q: I don’t want to be without my documents for so long. What can I do?

A: The SSA will return your documents along with your new card. However, you may have to go without them for up to 3 weeks. This may be difficult, but it’s for a good reason. The good thing is that the SSA will accept one document for multiple purposes (for example, one document for age and identity), but this depends on your situation. You must know the documentation process well. We provide a guide on this to help so you don’t make any mistakes. Remember, if you make a mistake, you will have to go without your documents again for another 3 weeks.

Q: I don’t understand. How do you make the form easier?

A: Good question. The reason so many Americans have difficulty with the form is because there are a lot of questions to be answered and you must fill in different boxes depending on your unique situation. The questions are rather simple. It’s understanding WHICH questions to answer that gives people some trouble. Also, the sheer number of questions leads many to make mistakes. Our service breaks the form into bite-sized chunks. Instead of filling in the answers on your own, we ask you simple questions. We take the answers to your questions and automatically generate your form correctly. It’s that easy!

Q: If I know my SSN, do I need to replace my card?

A: Yes. Even though you may know your Social Security number by heart, government and private institutions will both wish to see your card to prove your identity. If not, anyone could just say anyone else’s number and open a bank account or apply for a job. You must have the card to prove you are who you say you are.

Q: Can you 100% guarantee my application is granted?

A: No, that is not possible. We make filling in the application as easy as possible and provide a documentation guide in simple English for you to understand. However, you and only you can be responsible for the accuracy of your personal information. For example, if we provide you the date-of-birth question in the proper format but you answer the question wrong (e.g, you put the wrong day), then you are responsible for that.